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Product Shipping
- Products are typically shipped via FedEx throughout the United States.
- For containers larger than 5-gallons, shipping rates are calculated based on weight of product and are assigned by FedEx or other LTL carrier.
- Products that are considered hazardous for shipping can only be shipped to a commercial/business location. Note: additional shipping charges will apply.
- Delivery times can vary based upon product and ship to location – estimated times will be available through tracking information.
- WINTER SHIPPING During the winter months, products may reach their freezing point in transit and could become slushy or even arrive frozen. This physical change can cause raw materials to become separated and fall out of solution. Refer to our Freeze-Thaw Stability chart for the list of products that may pose problems when frozen/thawed.
FAQ’s on Shipping
Orders are processed Monday-Friday 8:00am – 4:00pm CST. Orders are processed and typically shipped the following business day. You will receive a tracking number via email. Use the tracking link for all updated shipping information.
Orders can be tracked by using the link provided by the shipping carrier.
Product Returns
- Returns are accepted for any unopened or unused chemicals within 30 days of the purchase. A 25% restocking fee will be deducted from refund.
- If you need to return an unopened, unused chemical that was sent erroneously, Ver-tech Labs will provide a full refund including the purchaser’s shipping cost. No restocking fee will be charged.
- Refunds will not be issued for opened or used chemicals.
- Your refund will be completed within a timely manner.
Equipment
Foaming Units
- Ver-tech Labs will replace a foamer unit if there is a manufacturing or material defect. Item must be returned to Ver-tech Labs for inspection. If deemed defective a new foamer, less the shipping charges will be sent out.
- Ver-tech Labs will NOT refund or replace an item if the failure occurred due to normal wear and tear, abuse, or chemical misuse.
- If the purchaser is returning an unused foamer, a 25% restocking fee will be deducted from your refund.
Injectors
- Most injectors and parts are non-refundable and non-returnable.
- Ver-tech Labs will replace items due to manufacturing or material defects.
- Please contact our on call sales representative (877-866-9742 #5) if you believe your item is defective.