Frequently Asked Questions

Got a question? We’re here to answer. If you don’t see your question here, head to our contact page to request more information.

I’d like to try Ver-tech products.
How do I schedule a chemical trial?

SCHEDULE A CALL with one of our regional car wash chemicals expert. Find the link under our CONTACT page on our website.
You will be assigned a specific chemical representative who will schedule a phone call or pre-trial visit to your wash.

SCHEDULE A CALL with one of our regional car wash chemicals expert. Find the link under our CONTACT page on our website.
You will be assigned a specific chemical representative who will schedule a phone call or pre-trial visit to your wash.
The initial call and/or pre-trial visit is to understand your car wash, your goals, and if a chemical trial is the best option.
Based upon the pre-trial visit, the chemical representative will discuss timing and duration of a chemical trial with you.
Products for the chemical trial will be shipped to your site or delivered by your chemical representative.
The Ver-tech chemical representative will install trial chemicals and discuss next steps.

I am switching to Ver-tech, what does a typical installation look like?

You and your chemical representative will determine what products will be installed in your wash.
Prior to installation, you will be responsible for ensuring the dispensing equipment is in good working order.

You and your chemical representative will determine what products will be installed in your wash.
Prior to installation, you will be responsible for ensuring the dispensing equipment is in good working order.
Chemicals will generally be shipped to the site.
Products will be replaced one at a time, from the front end of the wash. Once all products are online, adjustments will be made.
You and your staff will be briefed by the chemical representative on products, settings, and where to find safety data sheets.
The Ver-tech chemical representative will schedule a follow up visit with you.

What can I expect from a Ver-tech Chemical Representative?

A Ver-tech chemical representative is your partner when it comes to car washing.
Your chemical rep is responsible for scheduling on-site visits at the frequency that best fits your wash.

A Ver-tech chemical representative is your partner when it comes to car washing.
Your chemical rep is responsible for scheduling on-site visits at the frequency that best fits your wash.
Order chemicals with the assistance of your chemical rep.
Communicating with your rep is EASY, call, text, email and/or videoconference between visits if needed.
Your chemical rep can also help you connect with our additional team members for training, marketing, lab resources and other consultative resources.

What does a typical Ver-tech chemical installation look like?

You and your chemical representative will determine the products needed for installation.
Prior to installation, you will be responsible for ensuring all dispensing equipment is in good working order.

You and your chemical representative will determine the products needed for installation.
Prior to installation, you will be responsible for ensuring all dispensing equipment is in good working order.
Chemical installation date will be set on an agreed upon date that works for both the site, the rep and shipping lead times.
Chemicals will generally be shipped direct to the site.
Products will be replaced on site and your rep will work on chemical adjustments and volumetrics for each product.
You and your staff will be briefed on products, settings and where they can find safety data sheets.
The Ver-tech chemical representative will schedule a follow up visit with you.

How do I buy a Ver-tech chemical titration kit?

Ver-tech has customized titration kits available.
Talk with your Ver-tech Labs representative and add on to any product order.

Ver-tech has customized titration kits available.
Talk with your Ver-tech Labs representative and add on to any product order.
Titration Kits are equipped with instructions on how to use but if additional training is needed, speak with your rep to schedule.
Kits can be sensitive to cool temperatures. It is recommended to store your titration kit in a proper place to avoid damage to any titrants.

How do I order more Ver-tech chemicals?

When you are ready to place an additional product order you can reach out to your chemical representative.
Orders are sent in by your chemical representative to our customer service team.

When you are ready to place an additional product order you can reach out to your chemical representative.
Orders are sent in by your chemical representative to our customer service team.
Once an order is placed in our system a confirmation email will be sent to the appropriate parties.
It is important to double check the order confirmation when received and ensure if any corrections need to be made that you contact our customer service or your sales rep right away.

What payment options does Ver-tech have?

Ver-tech offers a variety of ways to pay for invoices.
Customers can be set up to pay by terms based upon approval.

Ver-tech offers a variety of ways to pay for invoices.
Customers can be set up to pay by terms based upon approval.
Customers can process payments online through our portal or mail in payment based upon customers preference.
If paying online, you can visit our online portal which can be accessed from our website about page.
- You can process payment with bank or credit card information.
If interested you can customize your payment options to automatically pay on date an invoice is process, on the date an invoice is due or to be paid on a certain day of the month.
Speak with your Ver-tech representative for more information.

What is Ver-tech's shipping policy?

Lead times for orders are 3-5 business days, although in most cases orders are shipped within 1-2 business days after receiving.
Shipping freight policies vary depending on quantity ordered.

Lead times for orders are 3-5 business days, although in most cases orders are shipped within 1-2 business days after receiving.
Shipping freight policies vary depending on quantity ordered.
- Orders of $4,000+ = FREE freight.
- Orders of $2,000 - $3,999 = customer pays 50% of the freight cost.
- Orders of $1,999 or less = customer pays full freight.
Best practice to save on shipping is:
- Ordering at least 1x/month through your Ver-tech chemical representative.
- Filling the pallet with your order.
Winter shipping conditions may affect transit times.
- Due to temperatures there may be times where carriers will NOT pick up liquid products during extreme temperatures.
- Communicate with your chemical rep and order with plenty of lead time during the winter months.

What kind of marketing support does Ver-tech offer customers?

We believe in marketing that supports your carwash.
We provide support on ordering custom signage for your carwash.

We believe in marketing that supports your carwash.
- We provide consultative advice on industry trends and other strategies you may want to consider when marketing your carwash.
We provide support on ordering custom signage for your carwash.
- We manufacture exceptional chemicals, not signs, therefore we have partnered with experts who will work with you on signage for your wash.
We have print ready material you can use on websites, social media and around your carwash site highlighting specific products and applications.
We support our customers through digital marketing.
- Through social media we are happy to highlight YouTube videos, testimonials and interviews that promote our customers.

What type of training does Ver-tech offer customers?

Ver-tech Labs offers customized chemical certification training for multi-site operators and distributors.
Customized on-site training opportunities.

Ver-tech Labs offers customized chemical certification training for multi-site operators and distributors.
- We offer a five-part chemical certification course covering safe handling of carwash chemicals, the five factors of cleaning, titration, chemical applications, and problem solving.
Customized on-site training opportunities.
- Ver-tech will conduct training in the field for topics of choice for distributors and large multi-site operators.
Custom training topics offered through remote videoconferences.
- Sometimes you just want a short session on a very specific topic. Our team can tailor an educational videoconference for your team members.
Access to training material that you can use in your learning management system.
- All training material is shareable through Trainual. If you are using a different LMS, we can provide you with powerpoint decks and exams.

How do I get set up with the Ver-tech Inventory app?

Schedule a 10-minute demonstration and Q&A session with our staff.
Confirm with your chemical representative you would like to use our inventory app.

Schedule a 10-minute demonstration and Q&A session with our staff.
Confirm with your chemical representative you would like to use our inventory app.
Your chemical representative along with our app team will set your site up on the app with your customized product list and usage amounts.
After you have created your account you are ready to start using and save time on your chemical inventory.
If at any time you need to refresh your app training or have any questions, reach out to your chemical representative right away.

Do you have brochures that I can download?

You can download and print VTL literature from our resources page.
If you are in need of specific material you can also contact our marketing team.

You can download and print VTL literature from our resources page.
If you are in need of specific material you can also contact our marketing team.
Looking for Safety Data Sheets (SDS), visit our SDS page.
Visit our YouTube channel for videos about our products and chemical processes.
Can't find what you want? Please speak with your chemical representative.

Where can I find a Safety Data Sheet for chemicals?

Did you know that the most current SDS for all of our products is available on our website?
You can download or print any SDS by going to our Safety Data Sheet page on the website (located in the top navigation bar.)

Did you know that the most current SDS for all of our products is available on our website?
You can download or print any SDS by going to our Safety Data Sheet page on the website (located in the top navigation bar.)
OSHA requires all employers with hazardous chemicals in their workplace must have up to date safety data sheets for their workers to access.
Ver-tech Labs Safety Data Sheets are reviewed regularly and meet GHS OSHA compliance standards.
Can't find an SDS? Contact our technical team for further assistance.

Can I visit the Ver-tech chemical manufacturing plant?

Let your chemical representative know that you would like to visit. A visit to the plant should be scheduled at least 30 days in advance.
Confirm a date that fits your travel plans and ensures Ver-tech staff availability.

Let your chemical representative know that you would like to visit. A visit to the plant should be scheduled at least 30 days in advance.
Confirm a date that fits your travel plans and ensures Ver-tech staff availability.
Confirm with us your travel details. Please provide us with the visitor names and how you will be traveling to the Ver-tech Plant. The closest airport is Minneapolis International, MSP.
Plan to wear closed toe shoes for the tour. All visitors are given a safety briefing and provided with protective eyewear before touring the manufacturing areas.
If there are any specific topics you would like covered while visiting please make those known prior to the visit.
Have a great time - we look forward to meeting you!